LANGUAGE
» - Support
Our focus
Personal storage
PC performance
Gaming
Industrial storage
Enterprise storage
-
Warranty Agreement
OSCOO is dedicated to providing high-quality storage products, including SSDs, DDR memory, and USB flash drives. Our products are covered by a warranty against manufacturing defects in materials and workmanship, starting from the date of delivery. The actual warranty period may vary depending on the product category. This warranty ensures that we will repair, replace for products that are found to be defective under normal operation during the warranty period. During the warranty period, we are committed to providing you with excellent service and support.
-
Product Warranty Durations
Product Model Warranty Durations SSD SSD-001BlueSeries/SSD-001BlackSeries/SSD-001GoldenSeries/SSD-002 Black Series
ON900/ON900PRO/ON900B/ON800Series/ON900A/ON800A/ON800B/ON1000/ON1000PRO/
OM600/ ON1000T3-years
Portable SSD
MD003 / MD005M / MD006 3-years
DDR Memory
P100/N100/P200/N200/P300/N300 3-years USB Flash Drives and Accessories 002U-2 / 006U/006U-1 / 006U-2 / 052U-2/ 008U / CU-002 / SU001
OSHD1 / OSND1
Micro SD Card Blue Series / Micro SD Card Green Series3-years Definition of Duration of Warranty
The warranty duration is from the date of initial purchase.
Invoices or shipping documents may be required to prove eligibility. -
Warranty Terms
- In-warranty service: If the product was serviced or replaced within the original warranty period, OSCOO will issue service free of charge, or the customer will receive a replacement of the original product. If the product was sold with an accessory, please return the full set; do not separate the products.
-To initiate a warranty claim, you are required to provide proof of purchase to identify the date of purchase and sign off on the Return Material Authorization (RMA). If proof of purchase is not available, OSCOO will rely on the SN (programmed into the product) on the product label to define the start date of the warranty. -
Repair and Replacement GuidelinesOSCOO manufactured products are entitled to repairs or replacement within the duration of the warranty. Replacement products are guaranteed to have similar or exact specification items and components.
-
The Warranty is NOT Subject to the Following Conditions
1. Defects, malfunctions, or failures caused by natural disasters, environmental disturbances, power line disturbances, misuse, abuse, unauthorized alteration or repair, or software/expendable item issues.
2. Damage caused by research or development usage or professional testing/examination.
3. Self-removal of labels or stickers, including warranty, quality control stickers, product serials, or electronic numbers, on or accompanying the product.
4. Misuse or abuse due to non-compliance with OSCOO's product manual.
5. Damage caused by computer viruses.
6. Exposure to improper environments for the specified device, such as high temperature or humidity.
7. Improper actions that exceed the flash's life limitation
Return Material Authorization (RMA) Request Procedure:
Please refer to us for details. -
REMARKS
1. OSCOO does not warrant, and shall not be held responsible for, any loss of data/software stored or installed in any manufactured products, including returned units.
2. The OSCOO RMA department will make the final decision on replacing the RMA product with an equal or better replacement.
-
Selima Qiu
-
services@oscoo.hk
-
1-2F, Building 5, HIWIT SCI-TECH PARK , No. 17, Bulan Road, Nanwan Street, Longgang District, Shenzhen, Guangdong，China.
-
How do I get my gaming memory to run at the advertised speed?
Upgrade your device with OSCOO high-performance SSDs, offering the speed and reliability you need for PC builds, servers, and system builders
Boost your computer's speed and efficiency with OSCOO reliable DDR memory modules
Experience exceptional performance and rock-solid reliability with OSCOO enterprise SSD solutions, designed for server environments and enterprise applications.
-
What is the performance difference between an SSD and a traditional hard drive?
SSDs offer significantly faster read and write speeds compared to traditional hard drives.
This results in quicker boot times, faster application loading, and improved overall system responsiveness.
-
How long is the lifespan of an SSD?
The lifespan of an SSD depends on usage and manufacturing quality.
Most modern SSDs have a relatively long lifespan, often measured in total bytes written (TBW).
-
Are SSDs suitable for video editing and other creative work?
Yes, SSDs excel in video editing and creative work.
They can rapidly read and write large amounts of data, offering seamless workflows and shorter rendering times.
-
Should I choose a SATA SSD or an NVMe SSD?
SATA SSDs are suitable for general applications, while NVMe SSDs provide superior speed and performance, making them ideal for tasks involving high-speed data transfer and gaming.
-
How does overprovisioning affect SSD performance?
Overprovisioning is the allocation of extra NAND flash memory beyond the stated capacity.
It helps maintain SSD performance over time by providing spare blocks for wear-leveling and garbage collection.
-
Are SSDs compatible with gaming consoles?
Some gaming consoles, such as the PlayStation 4 and Xbox One, support SSD upgrades for faster loading times and improved gameplay.
However, compatibility may vary, so it's recommended to check your console's specifications.
-
How can I transfer my data from my old hard drive to a new SSD?
You can use data migration software to clone your old hard drive's data to the new SSD. Many SSD manufacturers provide free software for this purpose.
-
Can I clone my operating system to the new SSD?
Yes, you can clone your operating system to the new SSD using data migration software.
This process will transfer your entire system, including the OS and applications, to the SSD.
-
Will cloning my hard drive to an SSD affect my files or data?
When performed correctly, cloning should not affect your files or data.
However, it's recommended to back up important data before proceeding with the cloning process to ensure no data is lost.
-
What are the differences between DDR3, DDR4, and DDR5 memory?
These are different generations of DDR memory, each offering higher data transfer speeds and improved performance.
DDR5 memory is the latest generation, providing faster speeds and higher bandwidth.
-
How do memory capacity and speed impact system performance?
Larger memory capacity allows you to run multiple programs and tasks simultaneously.
Higher memory speeds enhance data transfer rates and overall system responsiveness.
-
What is dual-channel memory?
Dual-channel memory refers to using two memory modules simultaneously to increase data transfer speeds between the memory and the CPU.
It can enhance system performance in certain applications.
-
What factors affect DDR memory speed and performance?
DDR memory speed is influenced by clock frequency, data rate, and the generation of DDR technology.
Higher clock frequencies and data rates typically result in better performance.
-
Can I mix different speeds and capacities of DDR memory modules?
It's generally not recommended to mix DDR memory modules of different speeds or capacities, as this can lead to compatibility issues and potential system instability.
-
What is USB 3.2 Gen 1 and Gen 2?
USB 3.2 Gen 1 is the same as the previous USB 3.0 standard, offering data transfer rates up to 5 Gbps.
USB 3.2 Gen 2 offers higher speeds, up to 10 Gbps, for faster data transfer.
-
How does wear leveling impact the lifespan of USB flash drives?
Wear leveling is a technique used to distribute write and erase cycles evenly across the memory cells of a USB flash drive.
This helps extend the lifespan of the drive by preventing specific cells from wearing out prematurely.
Sales Network
